Privacy policy
Last updated: April 2025
Locks 'n More ("we", "our", "us") operates the website locksnmore.com.my. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or interact with us online, including through third-party platforms such as TikTok.
By using our website, you agree to the collection and use of information as described in this policy. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA).
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1. INFORMATION WE COLLECT
We may collect the following types of information:
- Personal information you provide directly — name, phone number, email address, delivery address (when you place an order or contact us)
- Usage data — pages visited, time spent on site, browser type, device type, IP address
- Transaction data — order history, payment method type (we do not store full payment card details)
- Communication data — messages sent via contact forms, WhatsApp, email, or social media
- Social media data — if you interact with us via TikTok or other platforms, we may receive limited profile information as permitted by those platforms
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil your orders, including installation scheduling
- Respond to enquiries and provide after-sales support
- Send order confirmations and service updates
- Improve our website and product offerings
- Comply with legal and regulatory obligations
- Share relevant promotions (only with your consent)
We do not sell your personal data to third parties.
3. THIRD-PARTY SERVICES
Our website and operations use the following third-party services, each with their own privacy practices:
- Shopify — our e-commerce platform. See shopify.com/legal/privacy.
- TikTok — we use TikTok's API and platform to share content and engage with our audience. TikTok may collect data in accordance with their Privacy Policy at tiktok.com/legal/privacy-policy. We do not collect or store TikTok user credentials, and we only use TikTok data for content publishing and analytics purposes on our own account.
- Google Analytics / Meta Pixel — for website traffic analysis and advertising. These services may use cookies.
- Payment processors — payments are handled securely by Shopify Payments or other processors. We do not store card details.
4. COOKIES
We use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can choose to disable cookies in your browser settings, though this may affect some site functionality.
Types of cookies we use:
- Essential cookies — required for the site to function (e.g. shopping cart)
- Analytics cookies — help us understand how visitors use our site
- Marketing cookies — used to show relevant ads on other platforms
5. DATA RETENTION
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Malaysian law. Order records are typically retained for 7 years for accounting and legal compliance purposes.
6. YOUR RIGHTS (PDPA)
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for data processing (where applicable)
- Request that we stop using your data for direct marketing
To exercise any of these rights, please contact us at the details below.
7. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
8. CHILDREN'S PRIVACY
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
10. CONTACT US
Business: Locks 'n More
Website: locksnmore.com.my
Email: hello@locksnmore.com.my
WhatsApp: Available via our website