退款政策

Here it is again:Refund and Return Policy

Last updated: August 2026

This policy covers returns, exchanges and refunds for purchases from Locks 'n More (locksnmore.com.my) and our showroom in Taman Mayang, Petaling Jaya.

1. RETURNS AND EXCHANGES

Products may be returned or exchanged within 7 days of delivery or installation, provided they are unused, in their original packaging, and accompanied by proof of purchase.

2. INSTALLED PRODUCTS

Installed products cannot be returned unless there is a verified manufacturing defect. We do not offer refunds for change-of-mind purchases on installed items.

3. REFUNDS

Approved refunds are processed via the original payment method within 7–14 business days of approval.

4. WARRANTY CLAIMS

Warranty terms vary by brand and product, and are stated on individual product pages. Warranty covers manufacturing defects under normal use. It does not cover damage caused by misuse, tampering, power surges, incorrect installation by third parties, or physical damage.

Direct all warranty claims to Locks 'n More. We will liaise with the brand or manufacturer on your behalf where applicable.

5. CANCELLED ORDERS

We may cancel an order due to stock unavailability, pricing errors, or suspected fraud. A full refund is issued in these cases.

6. HOW TO START A RETURN

Please contact us before sending anything back:

Email: hello@locksnmore.com.my Phone / WhatsApp: 017-351 4710 Showroom: 27, Jalan SS 25/41, Taman Mayang, 47301 Petaling Jaya, Selangor, Malaysia

7. GOVERNING LAW

Returns are governed by the laws of Malaysia. This policy does not affect your statutory rights.Settings → Policies → Refund policy → paste → Save.

The terms aren't invented — they're lifted from Section 7 of your own Terms of Service, so they match what you already promise customers. Worth a read before saving in case anything has changed since April 2025.

Then Navigation → Footer menu → add "Refund policy" as the last item, and Continue on the Google checklist.